6 Foot Fashion Website Terms & Conditions
These terms and conditions set out the basis on which you can visit and use our Website. Please read them carefully as they contain important information.
1.2 In these Terms, unless the context requires otherwise:
• "Contract" means each contract for the supply of Goods by us into which these Terms shall be incorporated;
• "Card" means the credit or debit card which you use to make payment for the Goods;
• "Goods" means the goods which we supply in accordance with these Terms;
• "Order" means a purchase order in respect of the Goods issued by you to us using the Website.
1.3 The Website is owned and operated by 6 Foot Fashion Limited ("us"/"we"). 6 Foot Fashion Limited is a company registered in England and Wales, whose registered office is at: 1st Floor Balfour House, 741 High Road, London, N12 0BP. 6 Foot Fashion's registered number is 7284063, and its VAT No is 115 0335 63
1.4 We reserve the right to change these Terms from time to time, without notice. Any such changes will take effect when posted on the Website and it is your responsibility to read the Terms on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you place an Order, the Contract will be subject to the Terms in force at the time you place your Order (save as required by law or government authority).
1.5 These Terms and any other legal notices on the Website constitute the whole agreement between us. If there is a conflict between these Terms and any other legal notice on this Website, these Terms shall prevail.
1.6 In order to order Goods from the Website, you will need to set up an account (see condition 13.2.1). We may from time to time make available other services on the Website which also require creation of an account. Information that you provide on this Website must be complete, current and accurate. You agree to maintain and update your information as required to keep it complete, current, and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.7 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You must not share your Login Details with any other person nor with multiple users. You are responsible for maintaining the security and confidentiality of your Login Details and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any misuse of your Login Details. In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team via firstname.lastname@example.org. We may deactivate your account at any time which will mean that your Login Details will no longer provide access to your account. We will let you know if it does this using the contact details you provided.
1.8 Orders may only be made by adult individuals 18 years of age or older, and that you are legally capable of entering into binding contracts. Each time you purchase Goods on the Website, you are representing to us that you are an individual 18 years of age or older. We cannot prohibit minors visiting this Website. We rely on parents, guardians and those responsible for supervising children under 18 to decide which materials are appropriate for such children to view/purchase. If you are under 18, you must use this Website only with the involvement of a parent or guardian.
2. Order Process
2.1 When you place an Order with us you will be taken through a secure checkout process and up to the point at which you click on 'Place Order' on the final page of the checkout process you are able to add/amend/delete any items that you have placed in your basket.
2.2 Please note that the colours of the Goods are as accurate as the Website allows, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Goods on delivery.
3. Acknowledgement and acceptance of your Order
3.1 We will send you a confirmation of receipt of your Order by email (to the email address provided to us by you) once you submit your Order. Please note that this does not constitute acceptance of your Order. Our acceptance of your Order and the completion of the Contract between you and us will take place upon dispatch to you of the Goods ordered. You will be sent another email on dispatch of your Goods ("Dispatch Confirmation") and the Contract will only relate to those Goods in the Dispatch Confirmation.
3.2 Any offers for Goods at discounted prices will be made available for you to Order (subject to our acceptance) for the limited period of time as stated in that offer.
3.3 Non-acceptance of an Order (or part of an Order) may be as a result of one of the following:
3.3.1 One or more of the Goods you ordered are unavailable(see condition 5.4);
3.3.2 Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
3.3.3 The identification of a pricing error (see condition 4.1) or material error in the description of the Goods; or
3.3.4 You not meeting the eligibility to order criteria as set out in these Terms (see condition 1.8 and 6.1).
3.4 We make every effort to ensure that goods displayed on the Website are available to order, however where any of the Goods contained within an Order are out of stock, we will contact you to explain the situation and give you the option of cancelling that part of the Order or the whole Order, or making a new Order for Goods that we have in stock.
4.1 Subject to condition 6.7 (Delivery charges), the prices stated on the Website at the time we receive your Order are the prices you pay - except where we discover an error in the price of the Goods you have ordered. In this event, we will inform you as soon as possible after receiving your Order and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled.
4.2 The currency displayed on the Website can be selected by the user, however prices shall always be a direct exchange rate of the price in Pounds Sterling inclusive of VAT at the prevailing rate charged in the UK.
4.3 Subject to condition 4.1, we reserve the right to adjust prices, delivery charges, offers, goods and specifications of goods on the Website at our discretion at any time, but changes will not affect Orders in respect of which we have already sent a Dispatch Confirmation.
5. Method of payment
5.1 You can pay for your Orders using your credit or debit card that either is a VISA, MasterCard, Switch, Maestro, Delta, Solo, Visa Debit, Visa Electron, Google Checkout, PayPal or Sage Pay. It is imperative that you provide the Cardholder's name as it is shown on the Card, and address exactly as it appears on the Card statement.
5.2 You can also pay by 6 Foot Fashion Virtual Gift Certificate ("Gift Certificates") which are sold subject to the following terms and conditions:
5.2.1 Gift Certificates are valid for 12 months from the date of purchase.
5.2.2 Gift Certificates can be redeemed against all products on the Website except more gift certificates.
5.2.3 Gift Certificates are non transferable, non refundable and cannot be redeemed for cash.
5.2.4 If the total amount of your Order is less than the value of the Gift Certificate, the remaining balance will be credited to your account ("Account Credit") and will be redeemed against subsequent Orders. You may check your Gift Certificate balance online via your My Account page.
5.2.5 If your order exceeds the value of the Gift Certificate, the remaining balance must be paid by credit or debit card, unless you have existing Account Credit on your account, in which case the Account Credit will be redeemed for the remaining balance of your Order. If the remaining balance exceeds the value of your Account Credit as well, you must pay the remaining balance by credit or debit card.
5.2.6 If you return products you have purchased using a Gift Certificate, the remaining balance will be credited to your account as Account Credit and will be redeemed against subsequent Orders. You may check your Account Credit balance online via your My Account page.
5.2.7 Gift Certificates will be e-mailed to the recipient once the full Order has been processed and payment has been taken. 6 Foot Fashion is not liable for delivery of a Gift Certificate to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
5.2.8 6 Foot Fashion is not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission.
5.2.9 6 Foot Fashion reserves the right to cancel a Gift Certificate if we deem such action necessary.
5.2.10 Promotion codes cannot be applied to the purchase of Gift Certificate . Sales tax and shipping is applicable on any products purchased with a 6 Foot Fashion Gift Certificate.
5.3 We are unable to accept payment by any other method, including cheque, Style cards, cash or postal orders.
5.4 Card fraud is illegal and will lead to prosecution in all cases. By submitting Card details you (a) represent and warrant that your use of the Card is authorised and that all information you submit is true and accurate and (ii) authorise us to charge to the Card the amount payable pursuant to your Order. You may be subject to validation checks (see condition 13.10) and/or third party authorisations.
5.5 Ownership of the Goods you order on the Website shall pass to you on delivery provided that we have processed and received payment in full for such Goods (including delivery charges).
6.1 We are able to deliver your Goods to most international destinations. Please refer to the Delivery & Returns Page for a full list of serviced locations. By placing an Order you warrant that you are ordering to a serviced location. Shipping charges do not include any taxes or duties relevant to specific serviced locations.
6.2 Please note that on delivery our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.
6.3 Selecting the delivery address:
6.3.1 When you have selected the Goods that you wish to purchase from us, the delivery address will default automatically to the billing address associated with your Card.
6.3.2 However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.
6.4 To make life easier for you, if you set-up an account with us then you can store your favourite delivery addresses so that when re-ordering you can just select from your delivery address book saving you time and the inconvenience of filling out the form again.
6.5 We aim to deliver all Goods by courier within 1-3 working days. We also offer a next day delivery service for orders placed before 12pm(GMT) that day (certain postcodes only, please check with customer services) for an extra charge. We aim to dispatch all goods from our warehouse the same day (Monday – Friday) as you place your Order, providing that your Order is received before 12pm (GMT). We make every effort to deliver Goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.
6.7 Delivery charges are applied according to our standard delivery charging structure as stated on the Website and confirmed in the Dispatch Confirmation. There is only one delivery charge per Order.
6.8 Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.
6.9 Should you have any query with regards to the receipt of your Order then please contact our customer services team at email@example.com or on 020 3441 4745.
8. Return of goods and cancellation policy
We hope you will be satisfied with Goods purchased on our Website.
8.1 Subject to condition 8.2, if you wish to return to us any Goods :
8.1.1 in respect of which you find a fault, you may do so within a reasonable time after delivery. Subject to confirmation of the fault, we will refund the price of the Goods.
8.1.2 for any reason you may do so within 14 days of the date of dispatch. Goods returned after 14 days shall only be returned at the discretion of 6 Foot Fashion. We will refund the price of the Goods if returned within 14 days of the date of dispatch, providing it is in a saleable unworn condition and is in its original, undamaged packaging, including the supplier tag and the 6 Foot Fashion tag. Please email firstname.lastname@example.org if any of your purchases have been delivered without 6 Foot Fashion or other designer garment tags.
8.1.3 Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
8.1.4 Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
8.1.5 All items returned should have an Authorisation Number (AN) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
8.1.6 Shoes: All shoes must be tried on a carpeted surface before wear.
8.1.7 Lingerie & Swimwear: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
8.1.8 Faulty goods: Goods are faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you will be given Account Credit for the amount in question.
8.1.9 The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us. Goods must be returned by Special Delivery or Recorded Delivery only. This does not affect your statutory rights.
8.2 Under the Consumer Protection (Distance Selling Regulations) 2000 you have the legal right to cancel the Contract within seven working days of the date you receive the Goods. To cancel a Contract, you must inform us in writing, by sending an email to email@example.com. You must also return the Goods to us as soon as reasonably practicable, and at your own cost. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Goods in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.4 If you would like to return any Goods to us (pursuant to condition 8.1 or 8.2) then you should do so by following our Returns Procedure (see condition 8.5). The value of the returned Goods at the time of purchase will be refunded (in accordance with condition 8.1 or 8.2 as applicable) to the same Card that you used to purchase the Goods. If you wish to receive replacement Goods, please order them in the normal way via our Website or by email to firstname.lastname@example.org.
8.5 To return any Goods to the Returns centre visit www.6footfashion.com and follow the links to our Returns Procedure, under the Delivery and Returns Page. You will be provided with a reference number and a facility to print relevant parcel labels (if required) that must accompany the Goods being returned. Parcels must be returned via Special Delivery or Recorded Delivery only. Please ensure you obtain a receipt for the parcel as proof of return.
8.6 For our records you will be asked to complete the reason for your return and this form will then need to be returned with the Goods to enable us to identify your Goods on receipt and process your return immediately.
8.7 If you have any queries about your return and would like to contact us please email us at email@example.com.
9. Warranties and Liability
9.1 Nothing in these Terms excludes or limits liability for (i) death or personal injury caused by negligence (ii) fraud or fraudulent misrepresentation; (iii) any breach by us of the obligations implied by section 12 of the Sale of Goods Act 1979; (iv) defective Goods under the Consumer Protection Act 1987; or (v) any other matter for which it would be illegal to exclude liability.
9.2 Your use of any Goods other than in accordance with their manuals and/or instructions is entirely at your own risk (subject to condition 9.1).
9.3 We will make every effort to deliver Goods in accordance with condition 6.5, but we cannot be held responsible for delays or failures due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control.
9.4 The information contained in the material in this Website is only for information purposes. We, by permitting the use of this Website, do not hold ourselves out as providing any legal, financial or other advice. We also dos not make any recommendation or endorsement as to any investment, advisor or other service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
9.5 We warrant to you that Goods will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
9.6 We will make every effort to keep the Website available but we cannot guarantee that the Website will always be available, reliable, free from technical inaccuracies and typographical errors or other types of error; and will not be liable to you for any loss or damage caused by the Website not being so. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. We do not make any other promises or warranties about the Website.
9.7 This Website contains material submitted and created by third parties. Where this is the case, we shall let you know. We have not been able to verify the accuracy of such material and so you should confirm its accuracy with the relevant third party.
9.8 Your visiting of any external websites via links from this Website is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.
9.9 Those who choose to access this Website from locations outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable.
9.10 We will take all reasonable precautions to keep the details of your Order and payment secure, but, unless we are negligent (and subject to condition 13), we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
9.11 If either you or we are in breach of the arrangements under these Terms, (i) the party in breach will not be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order and (ii) the liability of the party in breach shall be limited to the Contract value.
9.13 Subject to condition 9.1, we shall not be liable to you for any indirect loss of profit, loss of income, loss of business or depletion of goodwill which arises out of or in connection with the Contract, save that this will not prevent claims for loss or damage to your tangible property which are foreseeable.
10. Intellectual Property
10.1 Unless otherwise specified the copyright in the contents of all the pages in this Website are owned by or licensed to us. Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.
10.2 All trademark, service marks and trade names of 6FootFashion are trade marks or registered trade marks of 6FootFashion or its affiliates and third-party licensors, including, but not limited to: 6FootFashion. The Website's graphics, logos, page headers, button icons, scripts and service names are our trade marks or trade dress. 6FootFashion’s trade marks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trade marks not owned by us that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
10.3 Except as stated in this condition 10.3, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without our prior express written permission. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website. You may print the contents of an individual page of this Website for the purpose of private and personal non-commercial use.
11. Contacting us and complaints
11.1 If you want to ask us anything about these Terms or have any comments or complaints on or about this Website, please contact us by one of the following routes:
11.1.1 By email at firstname.lastname@example.org
11.1.2 By telephone to Customer Service to 020 3441 4745
11.1.3 By post, please write to us with your complaint to:
Customer Service Department
1st Floor Balfour House
741 High Road
London N12 0BP
11.2 If you have a complaint, please provide full details of the nature of your complaint, including the Goods purchased, your Order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible. We aim to deal with all complaints as effectively as possible. Our complaints handling procedure is designed to be fair, confidential, easy to use, speedy and informative.
12.1 A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
12.2 These Terms and each Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts. Where national regulatory authorities have jurisdiction over the contents of this Website, we have attempted to ensure compliance with the requirements of such regulatory body. However, no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries from which the pages in this Website should not be accessed.
12.3 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic: we will contact you by email or provide you with information by posting on our website. All notices given by you to us must be sent by email to email@example.com or by post to the address set out in condition 11.1.3. Notices will be deemed served on the other party when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
12.4 You may not transfer, assign, charge or dispose of a Contract, or any of your rights or obligations arising under these Terms, without our prior written consent.
12.5 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.
12.6 BLOG AND NEWSLETTER All comments and communications made through the 6FootFashion Blog and/or Newsletter are those of 6 Foot Fashion Limited.
12.7 All products sold through 6FootFashion.com are authentic and sourced from authorised dealers of the brands advertised. Please let us know by contacting firstname.lastname@example.org if you receive suspected counterfeit merchandise. It is up to the discretion of 6 Foot Fashion to investigate any instance of suspected fraud by a supplier. Remedies shall be awarded at the discretion of 6 Foot Fashion.
13.1 We respect the privacy of all individuals who use this Website. This condition 13 explains what information we gather from you, how we use it and how you may control our use of your personal information. For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is 6 Foot Fashion Limited. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998, and only for as long as is reasonably necessary for the purposes set out in these Terms. This Website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
13.2 Information collected
We may collect the following data from you:
13.2.1 information that you provide to us when setting up or amending an account with us. For example, your name, address, various delivery addresses, email address, contact telephone numbers password, password question and answer, and card details which can be used when you subsequently place an Order;
13.2.2 information that you provide to us when placing an Order online or by filling in any online registration form which we may make available on our Website. For example, your name, email address, payment address and card details which are essential for processing an Order;
13.2.3 information which you voluntarily disclose to us by email or other means (including any correspondence with us or complaints you make);
13.2.4 information about your computer including, where available, your IP address, operating system and browser type;
13.2.5 information about your internet usage obtained using a cookie file which is stored on the hard drive of your computer (see condition 13.9).
13.3 Surveys and Contests
From time-to-time our Website requests information from its users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes, and as otherwise set out in the terms and conditions of the survey/contest. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website, and as otherwise set out in the terms and conditions of the survey.
13.4 Uses made of the information
We use information held about you in the following ways:
13.4.1 internal analysis purposes within our company;
13.4.2 to create and maintain your account with us;
13.4.3 to comply with our obligations following your Order as set out in these Terms;
13.4.4 to provide regular updates via our 6 Foot Fashion Newsletter and Blog in respect of our products and services;
13.4.5 to ensure that content from our Website is presented in the most effective manner for you and for your computer;
13.4.6 to administer and otherwise perform our obligations in relation to the Goods and/or services which we have agreed to provide to you. For example, we may use an outside carrier company to deliver Orders, and a credit card processing company to bill you for Goods. These companies do not retain, share, store or use personally identifiable information for any secondary purposes;
13.4.7 to provide you with information and services including any marketing that you have requested from us and otherwise to respond to queries which you may submit;
13.4.8 to allow you to participate in interactive features of our Website where you have chosen to do so;
13.4.9 to notify you about changes to our Website;
13.4.10 to offer you products and services provided by us or any other company within Our Group. If you are an existing customer, we will only contact you by electronic means with information about goods or services similar to those which were the subject of a previous sale to you.
13.5 Correcting/Updating and Accessing Personal Information
13.5.1 If your personally identifiable information changes (such as your post code), or if you no longer desire our service, we will endeavour to provide a way to correct, update or remove such personal data provided to us. You can easily request that this is done by emailing Customer Services at email@example.com .
13.5.2 You are entitled to see a copy of the personal information that we have collected online and that we maintain about you. If you wish to do this, please email us at firstname.lastname@example.org . We will charge a fee of £10 to meet out costs of providing you with these details.
13.6 Disclosure of your information
13.6.1 Subject these Terms (including condition 13.6.2 below), we will not sell, share, or provide your information to others (save those in Our Group): unless (i) we are legally required to do so, (ii) in order to enforce these Terms, (iii) we believe that such action is necessary to protect and/or defend our/your rights, property or personal safety and those of other users of this Website; (iv) we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal data and/or user information, we are entitled to do so; (v) we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer; or (vi) if we (or substantially all of our assets) are acquired by a third party, in which case your data will be transferred to the purchaser.
13.6.2 We may pass your data to third parties for the purposes of processing credit or debit card payments and processing your Orders. We may also use your data or permit selected third parties to use your data to provide you with information about products or services which may be of interest or benefit to you; and to conduct market research (see condition 13.7 if you wish to withdraw consent to this). If you are a new customer, we (and the third parties) will contact you by electronic means only if you have consented to this.
13.7 Your consent
When we collect your data, you will be given the opportunity to withdraw your consent to either:
13.7.1 our contacting you to offer you promotional goods and services (see condition 13.4.10); and/or
13.7.2 our passing information about you to third parties in accordance with condition 13.6.2. You can exercise this right to withdraw your consent by checking certain boxes on the forms we use to collect your data. You may change your consent to the above after providing your data by editing your 6footfashion.com account profile. Where you withdraw your consent to use of your personal information we will stop such use as soon as reasonably practicable. If you wish to cease receiving promotional offers from any third party to whom we have disclosed information about you in accordance with condition 13.6.2, please contact that company directly using the procedure given by that company in its communications with you.
13.8 IP Addresses and Cookies
13.8.1 We may collect information about your computer when you access our Website, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.
13.8.2 In addition, we use "cookies" when your Web browser accesses our Website. Information gathered through cookies allows us to monitor website traffic and to personalize the contents of the Website for you. All information stored in cookies is for the sole use of us, the information is encrypted and will not be shared with any third party. Cookies allow you to take full advantage of some of our Website's most useful features and provide you with a personalised experience, and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
13.9.1 We realise how important it is to securely store any information that you provide us. This Website currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website.
13.9.2 You can tell whether a webpage is secure as 'https' will replace the 'http' at the front address bar of your browser window, also a small locked padlock will appear in your browser window.
13.9.3 While we currently use SSL encryption to protect sensitive information online, we also protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer services representative) are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.
13.10 Verified by Visa and Mastercard® SecureCode™
13.10.1 To give you even more confidence in shopping online with us, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorized use when you shop with us.
13.10.2 To use this service, you must first register with the bank or other organisation that issued your card.
Visit the Verified by Visa website
Visit the Mastercard® SecureCode™ website
13.10.3 Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase.
13.10.4 Please note: Your Verified by Visa and Mastercard® SecureCode™ password is related to your credit/debit cards and is not your 6FootFashion.com customer account password. We do not have access to your Verified by Visa or Mastercard® SecureCode™ password.
13.11.1 Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
13.11.2 We will never ask you to send any personal details via email. Should you receive an email claiming to be from 6footfashion.com or 6 Foot Fashion Limited requesting this kind of information please do not respond but contact us immediately.
13.12 Queries and complaints
If you have queries about this condition 13 or feel that we are not abiding by our obligations, you should contact us as set out at condition 11.