Return of goods and cancellation policy
We hope you will be satisfied with Goods purchased on our Website. If you wish to return to us any Goods : in respect of which you find a fault, you may do so within a reasonable time after delivery. Subject to confirmation of the fault, we will refund the price of the Goods.
If you would like to return your goods for any other reason you may do so within 14 days of the date of dispatch. Goods returned after 14 days shall only be returned at the discretion of 6 Foot Fashion. We will refund the price of the Goods if returned within 14 days of the date of dispatch, providing it is in a saleable unworn condition and is in its original, undamaged packaging, including the supplier tag. Please email firstname.lastname@example.org if any of your purchases have been delivered without a designer garment tag.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Shoes: All shoes must be tried on a carpeted surface before wear.
Lingerie & Swimwear: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Faulty goods: Goods are faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you will be given Account Credit for the amount in question.
The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us. Goods must be returned by Special Delivery or Recorded Delivery only. This does not affect your statutory rights.
Under the Consumer Protection (Distance Selling Regulations) 2000 you have the legal right to cancel the Contract within seven working days of the date you receive the Goods. To cancel a Contract, you must inform us in writing, by sending an email to email@example.com. You must also return the Goods to us as soon as reasonably practicable, and at your own cost. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Goods in full. However, you will be responsible for the cost of returning the item to us. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If you would like to return any Goods to us then you should do so by following our Returns Procedure. The value of the returned Goods at the time of purchase will be refunded to the same Card that you used to purchase the Goods. If you wish to receive replacement Goods, please order them in the normal way via our Website or by email to firstname.lastname@example.org.
To return any Goods to the Returns centre visit www.6footfashion.com and follow the links to our Returns Procedure. You will be provided with a reference number and a facility to print relevant parcel labels that must accompany the Goods being returned. Parcels must be returned via Special Delivery or Recorded Delivery only. Please ensure you obtain a receipt for the parcel as proof of return.
For our records you will be asked to complete the reason for your return and this form will then need to be returned with the Goods to enable us to identify your Goods on receipt and process your return immediately.
The returns procedure are is in accordance with the terms and conditions stated above. If your item is not suitable or you have changed your mind, then you may return it for an exchange or refund in the following way;
1) Contact 6FootFashion by email ; email@example.com or call 0208 950 1779.
2) State the reason for return and if 6FootFashion is happy to accept then you will be issued with an Authorisation Number (AN).
3) Fill out the returns form enclosed with your delivery (or request to be sent one) and include this in the package/box
4) Securely seal the package/box and write the returns address on the front, as well as your AN. Items returned without an AN may be refused and returned to the sender.
5) Send by a secure method, such as Signed for or Recorded.
6) If your return is accepted then we will contact you to offer the refund or send acknowledgments that your alternative item has been dispatched.
If you have any queries about your return and would like to contact us please email us at firstname.lastname@example.org.
UK Standard Delivery – £5 (2-4 Working Days)
UK Express – £15 (Next Day Guarantee)
Northern Ireland Standard – £15 (2 Days)
Northern Ireland Express – £25 (Next Day Guarantee)
Europe Zone 1 – £20+tax (2-7 Days)
Europe Zone 2 – £22+tax (2-7 Days)
Europe Zone 3* – £25+tax (2-7 Days)
Europe Zone 4 – £35+tax (2-7 Days)
Europe Zone 5* – £37+tax (2-7 Days)
Americas International Standard – £40+tax (2-7 Days)
Rest of the World** International Standard – £40+tax (2-7 Days)
UK express delivery only available when item is ordered before 12pm.
*Norway, Switzerland and Channel Islands include Customs Clearance
**Click link below to see our list of countries
Any customs or import duties are charged once the parcel reached its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cant tell you what the cost will be as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office before you place you order so you are not surprised by charges you were not expecting.
Zone 1 – Belgium, France, Germany, Ireland, Luxembourg, Netherlands
Zone 2 – Italy, Portugal, Spain
Zone 3 – Austria, Channel Islands, Denmark, Finland, Greece, Poland, Sweden
Zone 4 – Czech Republic, Hungary, Slovakia, Slovenia, Bulgaria, Estonia, Romania, Lithuania, Latvia
Zone 5 – Norway, Switzerland