We are able to deliver your Goods to most international destinations. Please click on the link below for a full list of serviced locations. By placing an Order you warrant that you are ordering to a serviced location. Shipping charges do not include any taxes or duties relevant to specific serviced locations. Please note that on delivery our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.
Selecting the delivery address
When you have selected the Goods that you wish to purchase from us, the delivery address will default automatically to the billing address associated with your Card. However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.
To make life easier for you, if you set-up an account with us then you can store your favourite delivery addresses so that when re-ordering you can just select from your delivery address book saving you time and the inconvenience of filling out the form again.
We aim to deliver all Goods by courier within 2-4 working days. We also offer a next day delivery service for orders placed before 12pm(GMT) that day (certain postcodes only, please check with Customer Service) for an extra charge. We aim to dispatch all goods from our warehouse the same day (Monday to Friday) or within 24 hours as you place your Order, providing that your Order is received before 12pm (GMT). We make every effort to deliver Goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.
Delivery charges are applied according to our standard delivery charging structure as stated on the Website and confirmed in the Dispatch Confirmation. There is only one delivery charge per Order.
Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.
Should you have any query with regards to the receipt of your Order then please contact our customer services team at firstname.lastname@example.org or on 020 8950 1779.